Need Help? Contact Us
Need help? Our support team is here to assist with questions, account-related issues, technical concerns or general feedback. Reach out for speedy help with deposits, withdrawals, verification or gameplay and we’ll respond promptly. Contact us by live chat or email for quick resolution, or use the phone line for urgent matters. Our advisors can also assist with bonus queries, VIP requests and payment enquiries, and offer guidance on verification documents and withdrawal options.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email for deposits & withdrawals) |
| General enquiries | [email protected] (accounts & promotions) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone | +44 20 7946 0832 (Mon-Fri, 09:00-18:00) |
| Working hours | 24/7 (Live chat); Email replies within 24 hours |
Email Assistance
Please email [email protected] for detailed requests, account issues or any matter that needs documents or explanations. Email is the preferred contact method for complex enquiries because it lets us review attachments and provide written guidance. To avoid delays, include a clear subject line, your account username and up-to-date contact details so we can respond quickly.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day, while simple questions are often handled within a few hours. More complex issues - such as payment checks or identity verification - may take up to 3 business days or longer depending on the case and documents required; we’ll keep you updated throughout.
Feedback
Your feedback matters to Top G. If you have suggestions, ideas or reports about the site, please share them, we review every submission and use it to improve games, promotions and the overall user experience. Send us your thoughts and we’ll consider them for future updates to make the site clearer, fairer and easier to use for all UK players.