General Terms and Conditions

These Terms and Conditions set out the rules that apply when you use Top G’s online casino and sportsbook. They explain the relationship between us and our users, the responsibilities we expect from account holders, and the basic operational rules for promotions, payments and disputes. By registering or using our services you agree to comply with these terms and any other policy we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household or device unless we have expressly agreed otherwise. You must not share login details or let others gamble using your account. We may suspend or close accounts where we suspect unauthorised access, fraud, multiple accounts or a breach of these terms.

We may require identity and address verification at any time, and verification must be completed before processing withdrawals. Failure to provide requested documents may lead to delayed or rejected transactions.

Eligibility requirements

To use our services you must be at least 18 years old and be permitted to gamble under the laws of the country from which you access the site. We reserve the right to restrict access from jurisdictions where online gambling is prohibited. If you are unsure about local rules you should check with an appropriate authority before registering.

Acceptable platform use

Use of the platform must be lawful and in good faith. Prohibited behaviour includes cheating, collusion, use of automated betting bots, attempting to manipulate game outcomes, chargeback fraud, and exploitation of promotions. We monitor play for suspicious patterns and may void bets, withhold funds or close accounts where abuse is suspected.

General bonus and promotion rules

Promotional offers are subject to specific terms that will be supplied with each promotion. In general, bonuses are available once per customer, household and IP unless stated. Wagering requirements and game contribution rules apply to bonus funds and free spins. For example, standard casino bonuses may carry wagering conditions (for instance 15x on bonus and deposit), while some sportsbook offers carry lower turnover requirements (for example 5x with minimum qualifying odds). We reserve the right to refuse, reclaim or adjust any bonus where abuse is suspected.

Deposits and withdrawals

We accept a range of payment methods. Minimum deposit amounts are typically £10, and minimum withdrawals are usually £50. Withdrawals are processed after any required verification and typically take a few business days depending on the payment method and processor. We do not charge withdrawal fees, but third-party providers or networks may apply charges. Large transactions may require additional checks and documentation.

Dispute resolution

If you have a complaint please contact our support team via live chat or by email at [email protected]. We aim to respond promptly and to resolve issues fairly. If we cannot reach an agreement, we will explain escalation options and any independent dispute procedures that apply.

Updates to terms and conditions

We may amend these terms from time to time. Updated terms will be posted on the site and will apply from the date shown. Continued use of our services after changes are posted constitutes acceptance of the revised terms. We recommend reviewing this page regularly.